Terms & Conditions

The following Terms of Business are between The Trusted Nanny (The Agency) and the employer (The Client)

1. The Client will pay the due fee to the Agency upon an offer of engagement being made by the Client to the employee and being accepted by the latter. Payment of the fee due upon this acceptance, and not upon the commencement employment. Temporary and maternity engagement fees are payable in advance for the proposed contract term.
2 . The Client will notify the Agency immediately upon any offer being made which results in the engagement being accepted.
3. The Client will notify the Agency if a temporary Employee continues after the contract term, and an additional fee will then be charged up to a maximum of 12 weeks. Thereafter the fee for a permanent engagement will be payable.
4. The fee charged for an introduction is applicable to one engagement only.
5. In the case of cancellation of the engagement by the Client before the Employee has started work, one week’s salary will be payable by the Client to the Employee, together with all expenses incurred by the Agency to the Client.
6. No claim for refund is available where payment in full has not been received by the Agency within 14 days of the invoice date. No refund is available where the Client requests that no replacement is to be found.
7. The Client will reimburse all reasonable travelling expenses incurred by potential employees who present themselves for an interview.
8. The Client will provide the Employee with full written details of salary, National Insurance and Tax details, duties and time off, before the engagement.
9. All introductions of applications by the agency and their details shall remain confidential and must not be passed indirectly to potential Employers or Employees. A sum equivalent to the full introduction fee will be charged to the employer if the undertaking is breached.
10. Whilst the Agency endeavours to interview personally potential Employees and obtain references, it is the Employers responsibility or liability for any loss, damage, expense or delay resulting from the Agency’s introduction nor do they give any guarantee concerning the suitability of any staff introduced by the agency. It is up to the clients to satisfy themselves in this respect.
11. At the Client’s request the Agency will arrange the Employees air travel, which will be paid by the client prior to engagement. Tickets remain sole responsibility and property of client for contract period negotiable only between Client and Employee.
12. It is responsibility of the Client and not the Agency to obtain a work permit wherever required for Employees. The Agency accepts no responsibility if the Employee is refused entry by a country’s immigration authorities are not permitted to remain in that country, because the Client has failed to arrange a valid work permit. In any such case no fee refund or credit will be given.